Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at quyloz.inc@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at quyloz.inc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Return Shipping Costs:  The customer is responsible for paying all shipping costs for returning the item. Shipping costs are non-refundable." (This filters out people who are just lazy).

Condition of Item: To be eligible for a return, the device must be in brand new condition, with no scratches or signs of physical damage. It must be returned in the original packaging with all accessories and manuals included." (If they threw away the box or scratched it – No Refund).

Mandatory Tracking: We require a valid tracking number for all returns. We are not responsible for lost return packages. No tracking number = No refund."

 Inspection Process: "Once your return is received, our team will inspect the device. We notify you of the approval or rejection of your refund based on the condition of the item. If approved, your refund will be processed within 10 days." 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at quyloz.inc@gmail.com.