Shipping policy
We are committed to delivering your path to recovery as quickly and reliably as possible. Below you will find the details of our shipping process and what you can expect after placing your order.
Order Processing
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has been placed, and a second notification with a tracking number as soon as your package leaves our warehouse.
Shipping Times & Rates
We offer several shipping options to ensure your massager arrives when you need it:
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Standard Shipping: Usually arrives within 5–7 business days.
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Expedited Shipping: Usually arrives within 2–3 business days.
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International Shipping: Delivery times vary by location, typically ranging from 7–14 business days.
Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.
Real-Time Tracking
Once your order is shipped, you can monitor its progress every step of the way. Simply use the tracking link provided in your shipping confirmation email for real-time updates on your delivery status.
Delivery Partners
To ensure your package arrives safely, we partner with trusted global carriers. Please ensure your delivery address is correct at the time of purchase, as we are unable to redirect packages once they have been dispatched.
Missing or Damaged Packages
In the rare event that your package arrives damaged or does not arrive within the estimated timeframe, please contact our support team within 48 hours of the scheduled delivery date so we can resolve the issue immediately.